Plada deploys effective and well-established methodologies backed by leading concepts and practices to keep engaging with the merchant and resolving their issues & queries on day to day basis. Plada successfully manages a Pan India mandate of 1 Lac + merchants for American Express. We have 170 resources located in various cities & towns of India to manage and scale relationships with merchants. This helps merchants give a better customer experience to Amex Card holders.
Plada provides services like sourcing offers from merchants, and generating leads for AEMX Cards (Corporate & Individual) Our Account Management model for clients includes CRED, as one of our services advocates. We ensure comprehensive program management services which include: Recruiting field resources – Finding suitable candidates with relevant field experience.
- Provide training – With the help of M-reporter we are able to analyze feedback, loopholes, productivity & performance that enables us to understand and drive business effectively
- Drive business – We prepare various dashboards and data to analyze productivity & performance that enables us to understand and drive business effectively.
- Ambitious Targets – The belief that the higher the productivity, the higher the incentives is the mantra in Plada.
- Manage Employees – Plada takes care of the entire growth cycle of an employee. Right from their joining till resolving their grievance and giving them internal growth opportunities we look after everything
- E2E Business Process Management – We cover all the requirements of our Chanel partner with our in-house and in-house technology.