Account Management

Our management services offer an objective, professional approach to managing the processes and compliances associated with merchant acquisition and implementation programmes.

Plada deploys effective and well-established methodologies backed by leading concepts and practices to keep engaging with the merchant and resolving their issues & queries on day to day basis. Plada currently successfully manages a Pan India mandate of 1 Lac + merchants for American Express. We have 170 resources located at various cities & towns of India to manage and scale relationships with merchants. This helps merchant give better customer experience to Amex Card holders.

Plada relationship managers also add value by sourcing offers from these merchants for Amex Card holders and create a win-win business for all related parties. Our Program Management model for clients include VeriFone, as one of our services advocates. We ensure comprehensive program management services which include:

  • Recruit field resources
  • Provide training
  • Drive business
  • Over-achieve Targets
  • Manage Employees
  • E2E business Process Management