Account Management

Our comprehensive account management solutions are designed to streamline your business processes. These include:

  • Recruitment: Finding the right talent for your operational needs.
  • Grooming & Training: Enhancing team skills through structured programs.
  • Soft Skills Development: Elevating customer interaction and engagement.
  • Consultation & Compliance: Ensuring adherence to data security protocols and industry standards.
  • Merchant Services: From acquisition to engagement and implementation programs, we offer a professional and objective approach to meet your goals.
Plada deploys effective and well-established methodologies backed by leading concepts and practices to engage with merchants and resolve their issues and queries on a daily basis. Plada successfully manages a pan-India mandate of 1 Lac + merchants for American Express. We have 170 resources located in various cities and towns of India to manage and scale relationships with merchants. This helps merchants provide a better customer experience to Amex card holders.
Provide training– With the help of M-reporter we can analyze feedback, loopholes, productivity & performance that enables us to understand and drive business effectively
Drive business—We prepare various dashboards and data to analyze productivity and performance, which enables us to understand and drive business effectively.
Ambitious Targets – The belief that the higher the productivity, the higher the incentives is the mantra in Plada.
Manage Employees – Plada takes care of the entire growth cycle of an employee. Right from their joining till resolving their grievance and giving them internal growth opportunities we look after everything
E2E Business Process Management – We cover all the requirements of our Chanel partner with our in-house and in-house technology.

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