Field Support

With our national field service and support, Plada has successfully created a front line support team to provide clients with seamless support services in over 212 prominent locations across India.

We combine the right people, industry standards, process driven methodologies and industry leading tools to deliver custom managed service solutions that exceeds expectations. Our front facing teams comprise of 384 Field Engineers, 26 Coordinators, 14 ASMs and 2 RSMs which on an average manage 70,000+ terminals on a monthly basis. The on ground business is driven by skilled and proficient teams, which have been largely with us since inception.

We currently deploy & manage terminals of most of the banks & payment processing companies.We at Plada walk the extra mile, always to ensure the highest standards in service for our clientele. Our field support services are comprehensive and detailed to manage 360 degree client requirements.

  • Installation
  • Service Calls
  • Pro & Reactive Roll Delivery
  • De-Installation
  • Application Upgrade activity
  • POP Deployment
  • QR Code Deployment
  • Bank Mobile Application / wallet Deployment
  • Quality Check & Hygiene calls
  • Inventory Management (EDC, Power Adaptors, Sim Card and Paper Rolls)
  • Chargeslip Collection for Batch missing/Chargeback
  • NAC Number Change, Bulk Activity