Field Support

Plada has successfully created a national front line support team to provide clients with seamless support services in over 212 prominent locations across India.

We combine the right people, industry standards, process driven methodologies and industry leading tools to deliver custom managed service solutions that exceeds expectations. Our front facing teams comprise of 384 Field Engineers, 26 Coordinators, 14 ASMs, and 2 RSMs which on average manage 90,000+ terminals. The on-ground business is driven by skilled and proficient teams, which have been large with us since our inception.

We have deployed & managed terminals of most banks & payment processing companies. We at Plada walk the extra mile, always to ensure the highest standards of service for our clientele. Our field support services are comprehensive and detailed to manage 360-degree client requirements.

  • Installation
  • Service Calls
  • Pro & Reactive Roll Delivery
  • De-Installation
  • POP Deployment
  • Document Delivery
  • Chargeslip Collection for Batch missing/Chargeback
  • Client Portfolio Management
  • AMC
  • NACH Collection
  • KYC Collection