- Strategic/ Managerial Responsibilities
Managing Team Leaders & Team to meet KPI, business volumes – by improving contact ratio, activation level, lead conversion & campaign execution for revenue generation. Develops a long-range course of action or set of goals to align with the organization’s vision. - Core Responsibilities
Data management – Collating & Executing Data campaigns , liaising with BI & sequencing out calling function. Responsible for cross sell of bank/third party products introduced and meeting business objectives. Capture Customer feedback and suggest areas of change to business& product team. - People Management or Self-Management Responsibilities
Driving performance through balanced involvement of people. - Responsible for identification, selection and recruitment
Making the team aware for Product , Process, Operations, Sales know how and driving brand awareness through communication of Yes Bank brand ,philosophy, identity and standards for representation. Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. - People Management or Self-Management Responsibilities
Driving performance through balanced involvement of people.Responsible for identification, selection and recruitment.Making the team aware for Product , Process, Operations, Sales know how and driving brand awareness through communication of Yes Bank brand ,philosophy, identity and standards for representation.Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. - Risk and Internal Control Responsibilities
Customer Query and Complaint resolution: resolve queries and complaints of customer’s & coordinate with service and operations team.
Process Manager
Plada Infotech Services Pvt Ltd a leading company in Merchant Acquiring Industry is looking for young, enthusiastic and aggressive sales professional to join our growing Sales Network.
We introduce ourselves as a front-end Customer Service Company with people consisting of varied experiences in the Financial Services Industry backed by powerful Management Team as Corporate Members.We have our regional offices across major metro cities mainly Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, New Delhi, Pune having head office in Mumbai and many other resident locations for Customer Operations.
We hereby invite applications for Sales Executives to work and grow with us, we provide the best incentive scheme in our industry to our performers.
Department:
Operations Management / Process Analysis
Project Location(s):
Chennai, India
Job Type:
Full time
Education:
Any Graduation
Compensation:
22K to 26K / As per company standards
Responsibilities Include:
Keywords / Skills
operations,customer service,operations management,project management,ms office
